Sales Development Representative
UdemyJoin Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the Melbourne Southbank office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your skills
- Communication: You're an active listener and naturally curious with prospects to understand their pain points, challenges, and needs. You are an effective communicator who articulates the value proposition of Udemy Business. You build rapport and trust with prospects through active listening and clear communication which is critical for successful engagement and conversion.
- Coachability: You demonstrate a growth mindset by being open to learning and feedback is critical in a constantly evolving sales environment. You adapt quickly to new sales tools, methodologies, and market trends. You embody our value of “Courageously Experimental” when testing different approaches and strategies to find what works best for your process and prospects.
- Time Management: Time management skills are crucial for efficiently prioritizing tasks and allocating time to activities that yield the highest returns, such as prospecting, qualifying leads, and engaging with prospects. You exceed at managing your own calendar, efficiently utilizing your time to complete mission critical tasks. By effectively managing your pipeline and following established processes, you will maximize your productivity and increase your chances of meeting or exceeding sales targets.
- Drive: You strive to set ambitious yet achievable goals and take proactive steps to pursue and exceed them. You demonstrate a strong drive and are motivated by challenges and setbacks, viewing them as opportunities for growth and improvement. You are not afraid to fail when faced with challenges and objections, but view failure as an opportunity to learn and grow.
About this role
As a Sales Development Representative, you will be working with prospects who engage with Udemy to build the pipeline for our Account Executives across small business and large enterprise organizations. With a customer-first mentality, this role requires active listening, quick thinking and a growth mindset to address customer needs and build meaningful interactions that showcase Udemy Business’ unique value proposition.
With a plethora of innovative sales automation tools at your fingertips (Salesforce, Salesloft, Gong, and Sales Navigator to name a few), you will become a prospecting master, developing a best in class sales methodology that will help you elevate your sales career (or any path you decide to take). At Udemy Business, our mission is to help people do whatever comes next, including our employees!
What you'll be doing
- Building pipeline by responding to inbound inquiries of Udemy Business; drive high-impact conversations via phone, email, LinkedIn, gifting, text and video
- Becoming a powerful storyteller that clearly and confidently conveys Udemy Business value across our key customers
- Leveraging the most in-demand sales tools to drive efficiency, review key metrics and optimize processes (Salesloft, Salesforce, LinkedIn Sales Navigator, Qualified, Gong)
- Strategically managing your pipeline and book of business, utilizing innovative sales tools to identify and pursue new opportunities effectively.
- Mastering core sales skills: call effectiveness, time management, territory planning and execution, sales tools and digital strategy
- Embracing the opportunity to enhance Udemy’s inclusive culture by championing yourself and the wins of others in a hybrid environment
What you’ll have
While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:
- Enthusiasm around a dynamic, goal-focused environment, where connecting with people, understanding their needs, and creatively solving business challenges are part of your daily adventure.
- Eagerness to learn and improve, with examples of personal or professional development initiatives.
- Ability to ask insightful questions and a keenness for problem-solving.
- High-energy, a team player mentality, and are self-motivated.
- Excellent written and verbal communication skills.
- Outstanding organizational and time-management skills.
- Experience with our tech stack: Salesforce, Salesloft, Gong, ZoomInfo, Orum and SalesNavigator a plus.
About our APAC region
When you join Udemy in our Asia Pacific (APAC) region, you’ll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation — and you can be part of the next stage of our journey.
Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You’ll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn’t come at the cost of work-life balance; people are at the heart of our mission, which is why we’re committed to looking after ours.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Why work here?
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.