Sales Engineer

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

Auror’s mission is to reduce violent crime in retail stores by 50% over the next 5 years and we believe that recognition technology, when deployed with privacy at the forefront, has a major role to play in helping us in achieving this goal.

Our market-leading risk recognition modules help retailers to solve and prevent crime by sending real-time alerts to store teams about high-risk individuals entering their locations. This critical intelligence empowers teams to respond proactively, enhancing the safety of both staff and customers and improving loss prevention results. Our customers across North America are increasing their adoption of Auror’s risk detection modules, as such we are seeking a hands-on leader to spearhead the successful implementation of this technology in tens of thousands of retail locations.

Having a deep technical expertise in risk detection technologies, you will lead end-to-end projects with customers, partnering with a diverse set of internal and external stakeholders, by supporting the sales cycle through discovery, technical validation (e.g., pilots), and enabling a smooth transition to implementation. You’ll become the subject matter expert on Auror’s risk detection modules, understanding our technical integrations and product capability inside and out. This role requires someone with experience deploying end-to-end solutions that involve both hardware and software, exceptional project management skills, and the ability to collaborate effectively with various internal and external stakeholders.

Location and hours

This is a Denver CO based role, we value co-location and have a hybrid flexible working model. Our recognition technology product modules are leveraged by customers in NZ, AU, US and UK, and while this role is focused on North America you will need to be flexible with your working hours in order to effectively support our customers and internal teams globally. There may be some flexibility required with 7am starts to support our UK team. This role will also involve some travel, heading out to customer sites to provide on-the-ground support of pilots and rollouts, this would be on average 2 - 5 days per month.

Practically this role will involve:

• Project management: Partner with relevant stakeholders to oversee the scoping, design, and delivery of risk detection pilots and rollouts, both for customers with a handful of sites as well as those with thousands of sites. You’ll act as a project manager for these deployments, ensuring successful planning, rollout, and ongoing support.
• Technical subject matter expertise:
• Deep understanding of risk detection systems and the various deployment models, including on-camera and on-premise deployments
• Practical knowledge of networking requirements for software running in customer environments
• Solid understanding of SaaS platforms, databases, and cloud environments
• Technical pre-sales: Leading technical discovery sessions with customers as well as provides in-depth technical expertise during the sales cycle, understanding client needs and communicating the technical value proposition. Supports the commercial team with presentations, RFPs, and ensures a smooth transition to project implementation.
• Engineering collaboration: Work closely with the engineering team to:
• Set up monitoring and alerting systems
• Configure and optimize recognition technology deployments
• Troubleshoot network and hardware issues
• Provide technical feedback for product improvements
• Supplier relationship management: Build and maintain a network of suppliers for direct supply of recognition technology hardware and software. You will also work closely and in partnership with our integrators (external to Auror) to ensure a smooth roll out and maintenance of the systems.
• Market awareness: Understand market differences and use of risk detection technology across our global markets.
• Customer success Collaboration: Partner with Customer Success teams to facilitate seamless customer pilots and rollouts, ensuring the team is equipped for success.
• Ownership and communication: Take ownership of technical issues and questions, communicating clearly with relevant teams, providing updates and following through to resolution.

About you

• Experienced rolling out and leading complex technical programmes of work that involves collaborating and liaising with a wide range of internal and external stakeholders
• You’ve worked in a product organisation, and have recent experience in a growth business
• You’re someone that thrives in a lean team environment where you’re operating with autonomy and accountability for delivery of projects
• You have exceptional communication, with the ability to translate complex technical concepts into business outcomes
• You understand commercial drivers and can leverage that business context along with your technical domain knowledge to support business objectives in a meaningful way
• You can think strategically, looking outside of the day-to-day projects, to identify opportunities of growth or new opportunities for integrations and partnerships
• Experienced picking up new technologies and concepts quickly, as we build new integrations and develop further partnerships you’ll upskill on the go to become the expert on these areas as well
• You’re curious and excited about how AI tools can enhance technical workflows, improve efficiency, or scale support — and may have already experimented with AI tools for documentation, monitoring, or knowledge management.
• As this role requires an in-depth understanding of the technology, both with hardware and software, a background in Engineering will be an advantage

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.