Sales Operations Analyst

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We’re looking for a Sales Operations Analyst to join Sinch on a temporary 1-year contract. This hybrid role is based in Stockholm, Sweden, with an anticipated start date in the second week of January 2026. You’ll support our global Operator Sales team in making smart, data-driven decisions, streamlining processes, and improving sales efficiency across our global operations.

You’ll be part of a supportive team, helping shape how we work by collaborating across departments and enabling better business outcomes through tools, insights, and proactive problem-solving.

• Manage and improve processes and tools for analyzing revenue, cost, and traffic volume to support optimization efforts.
• Provide actionable insights through advanced analytics and reporting using Excel, Tableau, Salesforce, and SAP ByDesign.
• Monitor customer profitability and partner with Sales and Product teams to recommend pricing strategies.
• Create visual management reports and forecasts on A2P and P2P messaging trends, and support price adjustments and customer notifications.
• Support invoice reviews, ensure accurate sales processes and documentation, and drive tool improvements and cross-functional projects.

REQUIREMENTS

• 2–5 years of experience in sales operations, finance, or similar. Preferably in telecom (excluding hardware), SaaS, or wholesale messaging.
• University degree in Business, Finance, Computer Science, or related field.
• Proficient in Excel (pivots, formulas) and quick to learn new tools.
• Curious about sales metrics and performance insights, with a drive to learn.

Bonus if you have:

• Experience with Salesforce or other CRMs, Tableau or similar BI tools.
• Knowledge of A2P/P2P messaging.
• Worked in an international company.

Our corporate language is English, please submit your application in English.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!