Sales Operations Executive North

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You will implement the operational capabilities of the business and support the operational elements for the market. You will coordinate route planning, system capabilities and tools management for the sales team.

How you will contribute

You will:

• Coordinate and initiate customer and employee master data changes for sales including processing of data.
• Support the implementation of organizational realignments for master data and administrative processes.
• Support the revision/development of relevant sales policies and administrative processes including the provision in suitable media.
• Test for system implementation and system changes working closely with sales as well as various internal departments and external service providers.
• Identify and implement master data simplification opportunities.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in customer service, logistics or sales support
• Basic knowledge of sales systems and tools (including SAP and MS Excel)
• Solid communication and problem solving skills
• Ability to handle and resolve multiple queries, respond quickly and maintain composure

More about this role

Join our Mission to Lead the Future of Snacking. Make It With Pride.

What you need to know about this position:

Primary Responsibilities:

1.1. Coordination                                                                                                               •Timely collection and planning of orders & co-ordination for payments from all regions / Distributors in line with objectives

•Provide Support to Regional Sales Manager in completing various ongoing tasks between Region & Areas  (e.g. system reports & data requirements, distribution operation information’s, sales plans, regional sales forecasts, miscellaneous information’s etc) 
•Provide assistance to RSM in coordination between Regions & Head Office on Trade marketing, H.R., Admin, Accounts, HSE etc. related tasks & issues. 
•Liaison between Regions and Operations team to provide “one center driven” information flow ( outlook numbers, forecasts and other important information flow between HO & Regions)
•Monthly review of Claim Aging, Ensure Claim tracker is updated from all Areas . Support ASM in timely settlement of distributor claims
•Ensuring that all Sales Plan and any other Trade Offers are communicated to all distributors directly from the regional offices
•Ensure timely submission of all  Regional Office’s Monthly expenses as per company commercial polices & co-ordinate with Head office administration for smooth operations & rental payments.

1.2. Reporting & Monitoring
•Providing daily primary and secondary sales reports (RD wise / Channel wise / Sku Wise) 
•Providing daily/ weekly KPI updated 
•Circulation of weekly zonal primary and secondary report to all RSM’s 
•Monthly review of RD Wise secondary sales targets assigned by their respective regions (brand wise & Sku). Develop monitoring reports for zonal sales manager (on need basis) 

1.3.Record keeping
•Maintaining a sales history record of all distributors and regions (brand wise, sku wise) for ready reference
• Maintaining an updated Sales Commercial SOPs  at Regional  office and ensure that all ASMs have updated policies available all the time. 
• Maintenance of an update list of Company Assets/ chillers available with in the region
• Maintaining updated Organograms & Distributor Lists
•Maintaining an updated file of price structures of all brands
•Maintaining SPM / RPM / Other business plan presentations record
•Maintaining all meeting MINUTES and weekly circulation / reminder to all concerned within the zone
• Ensure compliance of Sales SOPs  to minimize all types of risk & Co-ordinate with Safety lead to provide record of working days & leave of all regional employees

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• 2-3 years of experience sales operations/ analysis/ Coordinator roles
• Business Analytics & understanding of inter-department working network
• Basic knowledge of sales systems and tools (including SAP and MS Excel)
• Solid communication, problem solving skills & stakeholders Manage
• Ability to handle and resolve multiple queries, respond quickly and maintain composure
• In depth understanding of distributor ways of working 
• Compliance with Sales Discipline and SOP

Education / Certifications: Graduate Preferably in Sales, Marketing/Business Administration

Travel requirements: 5%

Work schedule: 6 Days a Week

Business Unit Summary

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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