Sales Operations Manager

About AvePoint:  

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, https://www.avepoint.com/. 

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! 

About the Position: 

We're looking for a business-minded operator who thrives at the intersection of process design, systems thinking, and cross-functional execution. In this role, you'll own key GTM workflows like opportunity management, licensing, approvals, and quoting, with a focus on making them faster, smarter, and easier to scale. 

You won't be configuring CRM or CPQ tools yourself, we’ve got a Systems Architect and CRM admins for that. Your job is to define the problem, design the solution, and push the process forward with the right teams. 

You'll work closely with our Manager of Global Sales Operations, Systems Architect, and lead CRM delivery efforts, like partner across Sales, Legal, Finance, IT, and Marketing to drive end-to-end process alignment. If you're the kind of person who can take a messy process, build a clean solution, and get it over the finish line, this is the role for you. 

What You’ll Do: 

• Own and optimize end-to-end GTM processes including opportunity review, license validation, quoting workflows, and revenue-critical approvals 

• Translate business needs into clear, structured requirements that can be executed by CRM and CPQ teams 

• Work closely with our Systems Architect to align on solution design, technical feasibility, and system dependencies 

• Lead scoped initiatives from intake to rollout; Including documentation, stakeholder alignment, testing, and enablement 

• Build scalable workflows that reduce friction, increase accuracy, and support internal compliance standards 

• Maintain process documentation, SOPs, and training materials to ensure smooth handoffs and consistency 

• Be a go-to expert for process design, helping others understand how systems work and how to make them better 

Who You Are:

You’re a business-minded problem solver who understands how systems work, not because you build them, but because you’ve spent years designing processes that run on them. 

You’ve worked in SaaS. You’ve seen quoting fall apart, CRM logic get messy, and Sales, Finance, and Legal all speak different languages. You're the one who brings it all together, not by handling the backend plumbing yourself, but by owning the process design, writing clear business requirements, and working closely with system admins to bring it to life. 

You know when a workaround will do the job and when it’s time to rebuild the process entirely. You're comfortable sitting in the messy middle between the problem and the solution, and you know how to move things forward without making it more complicated than it needs to be.  

Required Experience & Skills: 

• 3 to 6 years in Sales or Revenue Operations, or Business Process roles. SaaS experience highly preferred. 

• Demonstrated experience writing business requirements and defining workflows across CRM and CPQ systems 

• Familiarity with Microsoft Dynamics 365 or a comparable CRM, including understanding of the opportunity lifecycle, field logic, approvals, and triggers 

• Experience working with DealHub or another CPQ tool, ideally from a process owner or requirements perspective 

• A strong listener who can go beyond surface-level asks to uncover root problems. You ask "why" until the real issue is clear, then shape the right solution 

• Confident project owner who can align stakeholders, drive delivery, and communicate effectively across teams 

Why This Role Matters:

You’ll be a key part of how we scale. Your work will shape how deals move, how revenue gets booked, and how teams collaborate. You’ll reduce friction, increase visibility and efficiency, and help build smarter infrastructure for our global GTM teams. 

This role is built to help Sales Ops and AvePoint scale effectively. If you’re excited to drive meaningful change without starting from scratch, we’d love to talk.
The Salary Range for this role is $80,000 - $110,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range.