Sales Operations Specialist

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

As the Sales Operations Specialist, you will have exceptional attention to detail, and you will be the ultimate operational guru who thrives in a dynamic team environment. You will demonstrate your organizational skills whilst being a YETI brand ambassador. 

You will serve as the YETI subject matter expert (SME) to the Sales team, you will mitigate complex customer issues, create training material and train our Sales Agent team. 

Responsibilities:

• Responsible for the ongoing support of the sales team in the development of new businesses and maintenance of current client accounts

• Develop and maintain SOPs, talk tracks and create and deliver ongoing training 

• Serve as the conduit between operational processes and the Sales team – ensuring they have the tools needed for success

• Provide administrative support across the Sales department on all processes, operations and reporting

• Support the wholesale team by updating and maintaining customer records in our CRM system

• Support and manage sales and marketing initiatives including product deliveries for events, activations or projects

• Facilitate training to share knowledge across YETI products, SOPs and operational requirements to ensure YETI brand guidelines are followed

• Work closely with the wholesale and corporate sales teams to understand the needs of the business and develop tools to help manage and grow account base 

• Deliver on-time and accurate reporting and analysis on cadence to support business needs

• Manage and identify opportunities across YETI’s inventory and make recommendations based on trends and demand

• Analyse sales and CRM data and performance metrics to provide actionable insights for informed decision making to Sales team and leadership

• Support the management of inventory levels across the Wholesale channel partners by identifying opportunities and escalating issues 

• Familiar with sales and productivity targets and assist the sales team to meet these targets by assisting with the sales process wherever necessary

• Updating and resolving customer enquiries in a timely manner, supporting warranty returns. Dispatch of product/replacement and store fixtures

• Maintain accurate records and support Wholesale Customer Service enquiries

• Collaborate with various departments to streamline operations and enhance efficiency

• Bring new ideas to the team on how to grow and develop our offer and enhance the in-store experience for both our teams and customers

• Foster effective communication and collaboration between the sales team and other support functions

• Prepare invoicing support and perform reconciliation between customer cash receipts and invoices. 

• Ad hoc reporting and projects as required

Qualifications and Attributes:

• At least 3+ years’ experience in an Operations, Retail or Supply Chain role 

• Experience working as a member of a small team who can work effectively across multiple departments

• Demonstrated ability to show initiative and work proactively

• Excellent interpersonal skills 

• Intermediate to advanced MS Office Skills – Excel and PowerPoint

• Self-starter, able to succeed in a fast-paced work environment with a natural ownership mentality

• Business level English

Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

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