Sales Operations Specialist

We are seeking a Sales Operations Specialist professional to join our Revenue Operations team. In this role, you will play a crucial part in enabling Alida's marketing, customer success, and selling operations through the effective use of Salesforce.

As our Sales Operations Specialist, you will play a crucial role in optimizing our Salesforce ecosystem and sales tools, implementing best practices to ensure seamless operations. You will collaborate extensively across Alida's Sales, PreSales, Customer Success, and Marketing teams, fostering strong relationships and guaranteeing that all teams have the necessary access and support to our Sales Tools for their success. Exceptional written and verbal communication skills are essential for this position. We are looking for an enthusiastic, self-starting individual with a genuine curiosity and a strong desire to learn.

Job Responsibilities:

• Build strong relationships with Sales, PreSales, Customer Success and Marketing teams to understand pipeline creation and conversion, sales and renewal business needs
• Work directly with Sales Representatives to ensure they are equipped with the right resources to meet the organization’s sales goals
• Refine and maintain existing reports, dashboards and processes to continuously monitor data quality and integrity
• Manage user access, roles, profiles and permissions in all Sales Tools
• Manage ongoing support requests and administrative needs of users
• Work with various business units to clarify requests, validate requirements, define and document business processes
• Help administer and optimize existing Sales Applications/Tools (Salesforce, LinkedIn Sales Navigator, SalesLoft, AmpleMarket, Traction Hierarchy, Gong, 6sense, Lean Data) 
• Support & training for end users across various Sales Applications/Tools
• Assist in the administration and configuration of Salesforce, as it relates to Account & Contact management and Territory mapping

Job Qualifications:

• 1-2 years of relevant experience, which could include internships, academic projects, or self-directed initiatives/projects
• Demonstrated ability to identify problems, analyze data, and propose effective solutions with a proactive and improvement-driven mindset
• Proven experience in collaborating effectively and communicating clearly with diverse stakeholders (e.g., Sales, Marketing, Customer Success, PreSales) to understand needs and facilitate solutions
• Comfortable navigating and learning new business/sales applications, with a basic understanding of Salesforce CRM being a significant advantage
• Curious about emerging technologies, such as AI, and eager to explore how they can be applied to innovate and optimize operations or business processes

Additional details: 

• This is a hybrid role and the starting salary is $65,000 CAD

The Good Stuff:

• Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
• Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.
• Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.
• Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.
• Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
• Recognized in 2023 as one of the Best Workplaces for Women® 
• Recognized as a Top Employer by British Columbia's Top Employers 2023

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more at www.alida.com.

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

Alida takes your private information seriously. Review our Candidate Privacy Statement here to understand how we use and protect your personal information.

 #LI-Hybrid