Sales Operations Training & Onboarding Specialist

Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the Job

Brightly Software is seeking a dynamic and detail-oriented Sales Operations Onboarding & Enablement Trainer to join our Sales Operations team. This role supports a global Sales organization by designing, delivering, and maintaining onboarding and training programs that drive operational excellence and productivity.

You will serve as a key partner to stakeholders across Sales, Marketing, Enablement, P&O, Client Success, and Finance Operations—aligning priorities, coordinating resources, and supporting the successful rollout of go-to-market operational changes. This role emphasizes process documentation, training delivery and content creation, and continuous improvement driven by data insights. As a hybrid position, it requires in-office presence 1–2 times per week at our Raleigh location, along with occasional evening availability (1–2 times per week, typically 6–7 PM EST) to support global teams.

What you will do

Lead enablement and drive adoption of all sales tools and related processes, including but not limited to the following activities:

• Develop and execute onboarding programs for new Sales hires across all geographies.
• Maintain and update training materials, internal documentation, and LMS content.
• Serve as the subject matter expert (SME) for all sales tools and process development, supporting both onboarding and ongoing enablement programs led by Sales Enablement.
• Host live training sessions, team meetings, and open office hours to support onboarding and ongoing education.
• This hybrid role occasionally requires evening availability (1–2 times per week) to support our global sales teams.
• Track onboarding effectiveness and training completion rates.
• Own and manage the Sales Operations SharePoint and documentation repository.
• Communicate technical and procedural changes clearly to go-to-market teams.
• Collaborate with Sales Enablement and P&O to design role-specific learning paths.
• Partner with Sales Operations and the Revenue Organization to identify gaps and opportunities for improvement.

Expected Outcomes

• Successful adoption, measured by reduction in error rate & utilization of sales tools and processes is the primary metric.
• Consistently achieve targeted time to productivity metric… enhance onboarding experience to maintain or improve time to productivity.
• Reliably updated and accessible training materials and documentation.
• High engagement in training sessions and ongoing learning programs.
• Clear communication of operational changes across go-to-market teams.
• Strong alignment with Sales Ops, Enablement, and HR to close knowledge gaps.

Performance Checkpoints

• Onboarding effectiveness tracked via ramp time, completion rates, and feedback.
• Regular audits and updates of LMS and documentation.
• Reduced the volume of exception requests and lowered error rates among sellers.
• Attendance and engagement metrics for training sessions.
• SharePoint usage and documentation update logs.
• Continuous improvement plans based on rep feedback and performance data.

What you need

• 3-5 years of experience in Sales Operations, Sales Enablement, Learning & Development or related fields.
• Skill as a seller is a plus.
• Extensive knowledge of the sales technology ecosystem, including platforms such as Salesforce, Salesloft, Clari, Chorus.ai, ZoomInfo, LinkedIn, Marketo, and other sales engagement or enablement tools.
• Experience developing web-based training, process guides and delivering instructor led training.
• Strong organizational and communication skills.
• Proven ability to manage multiple priorities independently.
• Experience in content creation, flowcharting, and process documentation.
• Familiarity with high-growth, fast-paced environments.
• Self-starter with strong problem-solving and collaboration skills.
• Ability to scale training programs and documentation efficiently.

What makes you a Standout

• Expert in Sales Tech & Enablement: Deep experience with Salesforce, Salesloft, Clari, and other sales tools, plus a track record of driving adoption and reducing error rates through effective training.
• Instructional Design & Facilitation: Skilled in creating engaging web-based and live training programs, with proven success improving ramp time and productivity across global teams.
• Process Optimization & Documentation: Strong ability to document, maintain, and scale sales processes using tools like SharePoint, flowcharts, and LMS platforms.
• Cross-Functional Collaboration & Communication: Trusted partner to Sales, Marketing, HR, and Finance, with a data-driven approach to continuous improvement and clear communication of operational changes.

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.

Brightly maintains a Drug Free workplace in accordance with applicable law.