Sales Ops Program Mgr ( Partner Mangement )
NetAppJob Summary
As a Program Manager in GTM Sales Operations, you will be a strategic partner to the Partner Sales organization, driving operational excellence and programmatic support across global initiatives. You will lead cross-functional efforts to optimize partner sales processes, manage key programs, and ensure alignment between Sales, Marketing, Operations, and IT. Your role will be pivotal in enabling scalable growth, improving partner experience, and delivering insights that drive business decisions.
Job Requirements
· Serve as the primary point of contact for partner sales teams, providing day-to-day operational support and resolving issues related to tools, processes, and data.
· Manage and optimize partner onboarding, account setup, opportunity management, and pipeline hygiene to ensure seamless partner engagement.
· Collaborate closely with Partner Sales, Channel Operations, and Sales Enablement teams to support partner programs, incentives, and performance tracking.
· Monitor and respond to partner inquiries, ensuring timely resolution and maintaining high satisfaction levels.
· Drive continuous improvements in partner experience by identifying pain points and implementing scalable solutions.
· Maintain and enhance Salesforce.com configurations and workflows to support partner-specific requirements, including visibility models, data access, and reporting.
· Develop and maintain dashboards and reports to track partner performance, program effectiveness, and operational KPIs.
· Support quarterly business reviews (QBRs), partner planning cycles, and other strategic initiatives with data and insights.
· Coordinate with global teams to ensure consistent support across APAC, EMEA, and Americas regions, adapting to time zone requirements as needed.
· Document processes, create training materials, and contribute to knowledge management systems to enable partner self-service and internal team efficiency.
Education
· 5–8 years of experience in Sales Operations, Program Management, or Partner Management within a global enterprise environment.
· Strong understanding of partner ecosystems, sales processes, and GTM strategies.
· Experience with Salesforce.com administration and configuration (minimum 2 years); Salesforce certification (ADM201 or ADM301) is a plus.
· Proven ability to lead cross-functional initiatives and manage complex projects with multiple stakeholders.
· Excellent communication, presentation, and interpersonal skills.
· Analytical mindset with experience in data quality management, reporting, and insights generation.
· Bachelor’s degree required; advanced degree or relevant certifications are a plus.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.