Sales Support Analyst

Job Description:

Position Overview

The Sales Support Analyst assists sales teams with sales order tasks, including documenting process changes, creating orders, sending contracts for signature, obtaining discount approvals, and other order processing functions to ensure timely delivery. The successful candidate will be a self-starter with strong attention to detail, curiosity to ask questions, and a drive to ensure accurate data. The role involves close collaboration with sales team members, the Dow Jones order management team, legal, product, and finance teams.

Department Overview

The OPIS Sales Operations Team builds, maintains, and analyzes reports critical to the sales organization’s operations. This role sits within the Sales Operations Team and interacts with the entire sales organization, enhancing operating efficiency and excellence across sales functions.

Key Responsibilities

• Provide support and administrative coordination throughout the sales and renewal process for Sales teams, including Sales Management.

• Discuss and explain contractual guidelines of OPIS products with account managers, finance, product managers, sales leadership, and other stakeholders.

• Assist in preparation and distribution of client legal agreements, attachments, proposals, purchase orders, and business correspondence.

• Process signed and executed renewal contracts in Salesforce and liaise with Sales Operations.

• Handle product or service cancellations, including creating cancellation forms and routing to the appropriate internal teams.

• Maintain all contracts requested by account managers on behalf of clients.

• Research and resolve product delivery and invoicing challenges, providing clear explanations to Sales team members or clients.

• Ensure accurate and timely submissions of client cancellations to Order Validation (OV) by month-end.

• Submit accurate client data edits/changes for uploading into SAP.

• Assist sales teams with outstanding orders pending information or purchase orders to support revenue recognition.

Qualifications / Skills

• Experience in sales support, sales administration, or customer service.

• Experience supporting and processing contracts.

• Applied working knowledge of MS Office applications, particularly Word and Excel.

• Highly organized with the ability to prioritize tasks effectively.

• Attention to detail and ability to multitask.

• Experience working with Salesforce and/or NetSuite.

• Excellent written and verbal communication skills.

• Experience supporting multiple business lines.

• Professional interaction with clients and peers.

• Ability to work under moderate supervision and handle multiple tasks under pressure.

• Team-oriented, cooperative, and reliable.

• Experience documenting processes and procedures.

Our Benefits

• Comprehensive healthcare plans

• Paid time off

• Retirement plans

• Comprehensive insurance plans

• Lifestyle programmes and wellness resources

• Education benefits

• Family care benefits and caregiving support

• Commuter transit programme

• Subscription discounts

• Employee referral programme

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - OPIS - CMA

Job Category:

Sales

Union Status:

Non-Union role