Sales Support Coordinator

• Manage sales leads
• Support operation processes related to contract management and order submittal
• Document relevant operations process workflow
• Develop and maintain relationships with other departments (Customer Support, Credit and Collections, Fulfillment Operations)
• Generation of quotations, proposals & correspondence
• Maintenance of Sales Intranet, SharePoint and Sales drive
• Manage office requirement such as stationary & business cards
• Provide sales team tracking and reporting as required
• Manage daily account and customer maintenance, as required
• Record account related activity in appropriate internal systems
• Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency
• Provide trial access to customers
• Other administrative duties as assigned

Qualifications

• Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)
• At least 2 years of experience in Back-office role (Order Fulfillment and Billing)
• Good written and verbal and interpersonal communication skills in English
• Intermediate in using MS Office applications
• CRM or Salesforce experience is a plus
• Critical and analytical thinker
• Knowledge on continuous improvement (project initiated, certification) or L6S principles
• Has a team player mindset with innovative ideas and strong attention to detail
• Work effectively in a team environment

Additional for internal applicants:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle  .

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