Sales Support Specialist

Sales Support Specialist

A Sales Support Specialist is responsible for providing pre-sale assistance to the Industrial Scientific Sales Teams and channel partners. This position resides within the Americas Commercial Operations Team and the role of those on the Sales Support and Contract Administrator Team is to assist the Commercial Sales Team with the closure of sales.

Duties and Responsibilities:  

• Compile and complete sales proposals and quotations for our leasing and software as a service programs in SalesForce using CPQ within the required turnaround time.
• Work with the Commercial Sales Team to provide the best competitive quotes possible, and work with Upper Management to obtain larger discounts if needed (special pricing cases).
• Ensure the equipment being quoted will have the proper set up and functionality prior to being placed on the contract for iNet.
• Maintain Standard Work documents for the Sales Support and Contract Administration Team.
• Resolve quotation discrepancies, both pre and post shipment and answer all inquiries.
• Work with Product Management and Sales to provide quotes for Pre-Releasing Equipment for the iNet Program.
• Work with the Application Engineering Team to ensure proper equipment has been scoped, calibration gas usage/cost have been determined and lone worker solutions/SAFER are properly aligned with each application/opportunity.
• Provide SME expertise in Kaizen events and/or new process creation.
• Manage all customer situations in a professional and courteous manner with an emphasis on customer satisfaction and retention. Must be able to speak effectively; must be comfortable with extensive on-the-phone consultations
• Field Inbound Calls, Emails and Messages to the Sales Support and Contract Administration Team.
• May be directed from time to time by the manager to carry out other duties and responsibilities commensurate with his / her grade, knowledge, and experience (projects for example).

QUALIFICATIONS REQUIRED:

• BS/BA in Business, Finance, or related field or equivalent experience. 
• Experience in customer service or sales
• Excellent communication skills both orally and in writing; strong analytical skills; strong interpersonal skills
• Demonstrated success working in a team environment, both internally and externally, to resolve customer issues
• Proficiency in MS Excel, MS Word, MS PowerPoint, Adobe Acrobat as well as Salesforce.com and Oracle ERP systems

QUALIFICATIONS PREFERRED:

• Gas detection experience (sales, customer service, or technical support)
• Comprehensive knowledge of how our Products and Services work and are utilized in the field.
• Experience reading, reviewing and understanding contract agreements

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Industrial Scientific

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Pay Range
The pay range for this position (inclusive of bonus) is $22.84 - $40.77 hourly