Sales Trainer (Inside Sales and CSM)

At SumUp, we are driven to empower small businesses across the globe by making their lives easier and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will be responsible for improving performance and productivity of our Inside Sales and CSM teams - the teams who bring SumUp’s ecosystem to small businesses and support their ongoing growth and adoption of our products. We’re growing our merchant base rapidly, in new markets and with larger merchants - so your training will help our teams empathise, understand and build credibility with potential and existing merchants.

What you’ll be doing

• Implement new joiner onboarding sessions, to learn and engage with our products, our ideal customer, and the key skills for their role
• Design and deliver live training for existing SumUppers in our Inside Sales and CSM teams, on both product and sales skills
• Measure the effectiveness of your training through assessments and shadowing
• Work with Team Leads and the EU Training Manager to build out and deliver programmes to improve the performance of existing sales reps and CSM - in sales volume, quality and multi-product sales of the SumUp ecosystem
• Follow-ups with new hires and their Team Leads as they ramp up their sales performance
• Ensure up-to-date knowledge, product positioning and insights are included in continuous learning for new and existing Inside Sales and CSM SumUppers by engaging in cross-functional collaboration with Sales Enablement and Product teams
  
  

What we’re looking for

• Proven experience in sales training delivery, with a strong track record of leading engaging in-person and virtual sessions, including active facilitation and role-play assessments
• Previous experience in a full-cycle inside sales (inbound preferred) or account management role in fast-paced, multi-product sales environments  
• Skilled in value-based selling and up/cross-selling, with the ability to create, adapt, and deliver training materials tailored to evolving sales strategies
• Proficient in digital learning tools and platforms (e.g., LMS), sales systems, and integrating self-learning content to complement live training programs
• Confident in managing shifting training priorities while collaborating with Sales Managers, Product, and Enablement teams
• Excellent communication skills in English - additional EU languages are a plus
• Ability to travel for work within the UK and EU
  
  

Why you should join SumUp

🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🚀 Enrolment onto our VSOP program: you will own a stake in SumUp’s future success
🏖️ Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days
🥗 Restaurant tickets (Edenred)
📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
🌴 Break4me: 1-month sabbatical after 3 years of service
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.