About the Client A leading nationwide healthcare staffing and home health company that provides essential nursing and behavioral health services across multiple sectors including schools, private duty nursing, travel nursing, and correctional facilities. Founded in 2013, they've established themselves as an award-winning organization committed to delivering high-quality healthcare staffing solutions. Their rapid growth and dedication to excellence have made them a trusted partner in healthcare staffing services across America.
Why does this role exist? This position is crucial for maintaining and optimizing the company's Salesforce infrastructure, which serves as the backbone of their healthcare staffing operations. The Salesforce Administrative Specialist will ensure smooth technical operations, manage system integrations, and provide advanced support to enable efficient healthcare professional placement and client relationship management. This role is essential for maintaining data integrity, streamlining workflows, and supporting the company's continued growth in healthcare staffing.
The Impact you’ll make
Technical Support & System Management
Handle escalated help desk tickets requiring Salesforce Administrator access
Monitor and analyze system trends to identify recurring issues
Perform data loads and bulk updates to maintain system efficiency
Manage support tickets with vendors
User Administration & Onboarding
Configure new hire, team, and regional setups within Salesforce
Manage integrations with associated systems (Gmail/Dialpad/Sense/TR)
Provide system access and permissions management
Support user training and adoption
Process Improvement & Documentation
Create and maintain documentation for flows and workflows
Interpret and optimize existing flows
Conduct User Acceptance Testing for new rollouts
Develop and implement best practices
System Integration & Quality Assurance
Ensure seamless integration between Salesforce and healthcare-specific platforms
