Salesforce Administrator
US BankAt U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Role Overview
The application Systems Administrator is responsible for the administration and continuous improvement of the European Salesforce Sales Cloud platform. This includes system configuration, maintenance, enhancements, and upgrades, as well as managing the full lifecycle of projects—from requirements gathering through to deployment and user support.
Main Responsibilities
- Analyze business processes and design scalable solutions in Salesforce.
- Gather and document requirements from business stakeholders.
- Maintain documentation and enforce platform standards.
- Create and update user stories in Jira.
- Automate business processes to improve efficiency.
- Administer page layouts, security settings, and field definitions.
- Build dashboards and reports to support business insights.
- Support lead referral and bank partner referral processes end-to-end.
- Format and upload data as needed.
- Manage multiple projects and business-as-usual (BAU) activities.
- Drive user adoption by enhancing user experience and delivering efficiencies.
- Handle user queries in ServiceNow and advise on best practices.
- Set up campaigns and collaborate with the marketing team on lead generation.
Main Requirements
- Salesforce Administrator (ADM 201) certification is required; additional certifications are a plus.
- Experience with the Force.com platform (Apex, Visualforce) and Lightning is desirable.
- Strong business acumen and commercial orientation.
- Quick self-learner with a passion for cloud technologies and business applications.
- General knowledge of database management and CRM systems.
- Familiarity with Apex, Visualforce, Java, CSS, HTML5, JavaScript, or other programming languages is advantageous.
- Advanced Excel skills are a plus.
- Excellent English communication skills are essential.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.