Salesforce Administrator

LinkSquares is the leading contract lifecycle management company in the legal industry, named a Strong Performer in The Forrester Wave™: Contract Lifecycle Management (CLM). 

Businesses run on contracts—they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world’s most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.

We ranked #174 on Deloitte’s Fastest-Growing Companies in North America, named “Contract Management Solution Provider Of The Year” by LegalTech Breakthrough Awards, and has been named to the Inc. 5000 list for the fifth consecutive year, ranking among the fastest-growing private companies in America.

At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.

LinkSquares is looking for Salesforce Administrator, to work within the Revenue Operations team to manage the Salesforce platform and all of its integrations, including collaboration on Sales, Customer Success, and Marketing processes & data management.

A successful candidate has a consistent track record of technical skill, organization, time-management, responsiveness, efficiency, cross-collaboration, and project management. The ideal candidate is process-driven and excited by change & experimentation in order to enhance the quality and usefulness of our Sales and Customer data; someone who takes direction well and is looking for a strong partnership with Revenue Operations management and senior leadership.

Responsibilities: 

• Operate as the primary point of contact for SFDC-related items, operating as support function to end-users and key stakeholders, inclusive of:
• Become the in-house expert on the Sales, CS, Finance, and Marketing integrations (i.e., Install, maintain, and trouble-shoot tech-stack integrations)
• Own, manage, troubleshoot and maintain CPQ solution
• Lead the product evaluation and implementation efforts for the Salesforce tech stack
• Own data cleanliness (in collaboration with Revenue Operations Associates) including deduplicate/merge records, as necessary
• Stay updated on the platform’s new tools, capabilities, and releases )reviewing the release notes each time)
• Run database maintenance reports
• Run data exports, manage backups
• Create new reporting capabilities and respond to ad hoc reporting requests as needed
• Report & Dashboard generation and maintenance
• Build and manage Flows, Process Builders, Rules & Processes
• Create and manage User Roles, Profiles, Permissions, and Hierarchies
• Create and maintain fields, views, reports, dashboards, and other objects and functions
• Collaborate with Product, when necessary
• Improve system usability through automation and training
• Proactively identify areas for improvement and provide recommendations
• Maintain system security and integrity
• Create and manage changes to the system with minimal user disruption
• Communicate system changes in advance so users understand the change and how to use it prior to implementation
• Monitor application storage usage, and archive data as needed
• Continuously and proactively seed ways to further enhance the end-user experience
• Proactively monitor Salesforce for major outages

Requirements: 

• 2+ years of prior experience as a Salesforce administrator using Sales Cloud
• Experience working directly with Sales and Marketing teams
• Experience with standard Revenue tech stack integrations, including a CPQ solution
• Strong process improvement and problem-solving skills
• A firm understanding of Salesforce’s security settings to be able maintain our role hierarchy and sharing rules
• Experience building reports and dashboards, including dynamic dashboards
• Advanced understanding of Salesforce fields and underlying architecture

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/ 

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.