About the Client Our client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff.
Why does this role exist? This role exists to provide Tier 2 Salesforce Administrator support for help desk escalations that require an admin license, ensuring timely resolution and a seamless experience for internal users. The team is expanding and needs a dedicated admin to own complex tickets, maintain data quality, and manage user provisioning across Salesforce and integrated systems as the organization scales. The position also supports process automation, documentation, UAT for major releases, and vendor coordination to safeguard platform reliability and performance.
The Impact you’ll make
Help Desk Escalations and Incident Management
Own and resolve technical support escalations requiring a Salesforce Administrator license
Triage, troubleshoot, and close Tier 2 tickets; perform proxy logins as needed
Monitor trends, identify recurring issues, and recommend preventive fixes
Salesforce Administration and Data Operations
Execute data loads and bulk updates using Data Loader and related tools
Maintain data integrity through validation, deduplication, and audit checks
Manage roles, profiles, permission sets, page layouts, and record types
User Provisioning and Onboarding
Set up new hires, new teams, and new regions in Salesforce
Provision and coordinate access in associated systems (Gmail, Dialpad, Sense, TR)
Maintain access controls and deprovisioning in line with security best practices
Automation, Documentation, and Collaboration
Interpret, troubleshoot, and support Salesforce Flows and workflows
Create and maintain clear documentation for flows/workflows and admin processes
Assist teammates with flow logic and improvements; contribute to knowledge base articles
UAT and Vendor Coordination
Perform User Acceptance Testing prior to large project rollouts, documenting results
Conduct proxy testing to validate end-to-end business processes
Manage and follow through on support tickets with vendors to resolution
