Salesforce Analyst
FourKitesAt FourKites, Salesforce is our Source of Truth for all data points. We are looking for a Salesforce Analyst that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us, therefore the Salesforce Analyst should enjoy all aspects of user/object management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Analyst should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.
Responsibilities:
- Identify and gather requirements from users and stakeholders
- Salesforce configuration changes, including (but not limited to): Flows, Fields, Lightning Pages, record types, custom settings, dashboards and reports
- Integrating Salesforce with our all our other platforms/applications
Requirements:
- Salesforce product knowledge and 12 months hands-on administration experience with Service Cloud and Lightning.
- Trailhead Badges/Super Badges
Required Skills
- A proactive attitude to platform enhancements
- A desire to implement best practice solutions
- Available and responsive to questions
- Excellent relationship-building skills and ability to liaise with stakeholders at all levels
- Gathering requirements and proposing technical solutions
- Enabling Users
- Full understanding of the relationship between Salesforce objects and the processes that automates their updates/creation
- Experience working with Flow
- Experience implementing Salesforce configuration changes including (but not limited to): Flows, fields, page layouts, record types, custom settings, dashboards and reports
Desired Skills
- Salesforce Administrator Certification
- Salesforce CPQ Experience
- Service Cloud/Omnichannel Knowledge
- Community Cloud Experience
- Einstein AI Prompt Building
Who we are:
FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.
Working at FourKites
We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:
- 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.
- Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
- Opportunities throughout the year to learn and celebrate diversity.
- Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role