Salesforce Business Analyst
TricentisWho we are
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.
Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.
About the role
We are seeking a Salesforce Business Analyst to help guide the review and recommendations to drive operational improvements in business processes and efficiency in Salesforce.
In this role you will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions.
Responsibilities include:
- Requirement Gathering and Analysis: Conducting workshops, interviews, and other methods to gather, analyze, and document business requirements for Salesforce implementations and enhancements.
- Solution Design: Translating requirements into detailed specifications, user stories, and process flows, ensuring alignment with Salesforce best practices and platform capabilities.
- Collaboration and Communication: Working closely with stakeholders across different business units and with the development team to ensure clear understanding and successful implementation.
- UAT and Documentation: Managing User Acceptance Testing (UAT) and ensuring that user documentation is accurate and up-to-date.
- Troubleshooting and Problem Solving: Identifying and resolving issues related to Salesforce functionality and data, working with the development team as needed.
- Staying Updated: Keeping up-to-date with Salesforce releases, new features, and best practices to ensure the platform is used effectively.
Basic Qualifications:
- Bachelor degree in Engineering or Computer Science
- Working knowledge of Tricentis Products
- 2+ years work experience in Business Analysis
- 2+ years work experience with Salesforce technology
- Working knowledge of building dashboards in Tableau or Power BI
Preferred Qualifications:
- Master degree in Business Analytics or Data Analytics
Why Tricentis?
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We offer:
- Market competitive salary + success-oriented commission / bonus
- Supportive and engaged leadership team.
- Career path and professional & personal development.
- 401(k) / pension plan, full benefits package available.
- Hybrid work environment.
- Personal and professional development.
- And more!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.