Salesforce Trainer
RELXThe Salesforce Trainer plays a critical role in ensuring our teams across the globe receive the guidance, training and support they need to become proficient users in Salesforce, helping them to succeed in their roles, whilst getting the best use from the system and maximising adoption and effective use of the system use worldwide.
Responsibilities:
On-demand training for all users using the Salesforce application – this includes ad hoc requests and new joiners/movers
On-demand training for all users using the PowerBI Sales Reporting application. This includes ad hoc requests and new joiners/movers
Creating or adjusting training content (video or PPT’s) on new or adjustedcapabilities in Salesforce.com and Sales PowerBI App
Maintaining training content on centrally managed training repository i.e. Saleseffectiveness training site
Reviewing SFDC Adoption Dashboards and identifying areas where additionaltraining for BU’s and Event teams maybe required
Reviewing ServiceNow tickets and identifying areas of additional training wherethe closure of the ticket is related to process not being followed
Being a global point-of-contact for anyone with a knowledge or training-relatedenquiry about using GBS Salesforce
Creating and organizing training for specific roles within RX that utilize SFDC
Producing a monthly view of training conducted for each BU
Qualifications:
Must possess at least a Bachelor's/College Degree, any field
Must have at least 2-3 years of working experience in the related field is required for this position
Must have Salesforce or any CRM tools training experience
Has experience of delivering training workshops to participants of varying knowledge levels and IT literacy
Is able to effectively identify and analyze problems and propose solutions
Has experience of working with a global team that operate across time-zones
Is able to both actively listen to and effectively question to understand another’s viewpoint
Is able to challenge others where necessary and uphold training standards
Salesforce Certification would be an advantage
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