Senior Account Executive, Enterprise Retailers

About this role

This is an exciting opportunity to be an early member of Faire’s enterprise retailer sales team. You’ll be one of the first account executives working on our critical upmarket retailer sales motion - testing out strategies and tactics, getting innovative to better serve a new customer segment, and helping set the tone for our team culture as we grow. 

In this role, you will be responsible for acquiring large and complex retailers (typically 10+ locations) that have not previously utilized Faire for their buying needs. In order to acquire these customers, you will invest upfront in deeply understanding their business to qualify them and prepare them for outreach, introduce them to Faire’s offerings and value propositions, and help overcome objections and product limitations in order to convert them into Faire customers. These retailers often require custom solutions and innovative problem solving in order to make a partnership work. You’ll be responsible for overcoming operational complexities and legacy competition in order to convert these retailers. 

Because this customer segment is new to Faire, you’ll also play a major role in identifying product limitations and potential solutions, and synthesizing customer feedback in order to help Faire craft a broader product roadmap to better support larger, more complex retail operations.

This role is for you if you love driving complex partnerships, facing and overcoming new customer challenges, developing new strategies and processes, and helping drive the product roadmap in order to better support your customers. 

What you’ll do 

• Own the end-to-end sales process for enterprise retailers (typically 10+ locations and $25M annual revenue), including prospecting, outreach, pitch, onboarding, and order creation. 
• Convert enterprise retailers through email, phone calls, video meetings, and (when high-ROI) in-person meetings in a way that builds trust, credibility, and partnership.
• Identify retailer needs and challenges, matching them to relevant Faire value props and offerings and ensure they see value in utilizing Faire to grow and streamline their business.
• Partner with prospective retailers to create custom merchandising recommendations to help identify which brands and products they should begin buying through Faire. 
• Synthesize, measure, and communicate customer feedback to internal Faire stakeholders to provide actionable feedback to help overcome blockers and prioritize meaningful product development.
• Help prioritize new retailer segments and opportunities, test tools, trial tactics, and define processes to help create scalable sales strategies.
• Collaborate cross-functionally on various initiatives to further the success of our upmarket retailers (support, product, design, marketing, etc.).
• Be relentlessly resourceful, scrappy, and act with urgency to ensure Faire’s success.
• Foster a psychologically safe, motivating, inclusive and energizing team culture.

Qualifications

• Experience: You have 6-8+ years of experience in sales or business development in a fast paced environment, ideally with experience selling into retail decisionmakers such as purchasers/buyers, merchandisers, category managers, or store managers. 
• Consultative seller: You’re a collaborative and consultative partner to your customers. You’re not just looking to close a deal, you’re looking to build lasting partnerships that are mutually beneficial to all parties. 
• Customer obsessed: You always do what’s right for the customer, are our customers’ strongest advocate, and can aggregate customer feedback to influence cross-functional stakeholders/decisions.
• Agile and flexible: You’re ready for an adventure and you love change. You are excited by a fast-paced, collaborative environment that is guaranteed to evolve quickly in its early stages. You are resilient and bounce back when things get tough.
• Strong communicator: You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form. As the face of Faire to your customers, you represent Faire professionally, empathetically, and collaboratively. 
• Ownership mentality: You are an owner and are willing to go above and beyond your job description to help your team succeed. 
• Relentlessly resourceful: You’re scrappy, innovative, hardworking, and are willing to do whatever it takes to help your customers succeed.
• Growth Mindset: You are self-aware and can identify your own strengths and weaknesses. You have intrinsic curiosity and are eager to accept feedback and actively seek out ways to get better every day.
• Collaborative: You empathize with and work well across teams. You want to be around others who share your goals and you want to be growing and achieving together. You share best practices and you see your team’s success as your own.
• Innovative & creative problem solver: You have experience coming up with creative solutions to customers’ problems. You can create, iterate, and evolve new sales strategies, processes, and tactics to help build an effective, efficient, and scalable sales motion.
• Analytical rigor: You are comfortable using data to identify actionable insights; you are able to track, analyze, and communicate key performance metrics.
• Kind: You’re empathetic, open, and inviting to everyone, and you leave the room with everyone else feeling better than when they walked into it. 

On-Target Earnings (OTE) Range

San Francisco: the pay range for this role is $129,000 to $177,000 per year. 

This role will also be eligible for equity and benefits. Actual On-Target Earnings (OTE) will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The OTE range provided is subject to change and may be modified in the future.