Senior Customer Success Manager Sales
CFC
Full-time
Remote
Worldwide
The Senior Customer Success Manager (CSM) is responsible for ensuring strategic customers achieve value from Solis’ cybersecurity services through seamless onboarding, strong adoption, and proactive health management. Acting as a technical advisor, you will help clients maximize their security posture while driving renewals and identifying expansion opportunities.
About the role
We are looking for a proactive and customer-focused professional to manage the post-sale lifecycle for a portfolio of valued clients. In this role you will:
- Partner with delivery teams to oversee onboarding, technical integrations, and service adoption
- Monitor customer environments, identify risks early, and coordinate resolutions
- Lead QBRs and technical reviews, translating service outcomes into measurable business value
- Own renewal cycles and develop expansion opportunities withing account set
- Act as an escalation point for technical issues and customer advocacy
- Maintain accurate account health, risk, and opportunity data in CRM.