Senior Manager, Employee Success Product Management

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Define and articulate product vision, strategy, and roadmap.
• Conduct market research and stakeholder discovery to identify opportunities.
• Prioritize features based on user needs, business objectives, and technical feasibility.
• Stay up to date with technology advancements and industry trends.

• Partner with Business Technology, ES Data Engineering, Legal & Ethics, Research, and UX teams to drive product development from ideation to delivery.
• Collaborate with Change Management, Communications, and operational teams to ensure successful launches and adoption.

• Define KPIs and measure product performance.
• Use analytics to inform product decisions and enhance user experience.
• Ensure ethical considerations in AI development and monitor potential biases.

• Manage the full product lifecycle: ideation, requirements gathering, launch, post-launch monitoring, and iteration.
• Prioritize features, define detailed user stories, and collaborate with Business Analysts on requirements.
• Coordinate releases and work with stakeholders for timely delivery.

• Gather feedback from customers to understand pain points and identify opportunities.
• Lead cross-functional teams to bring new products from concept to launch.
• Present updates, roadmaps, and performance reports to executives and stakeholders.

• 5–7 years of product management experience.
• Proven track record managing products from concept to launch.
• Experience collaborating with data scientists, engineers, and designers.

• Bachelor’s degree or equivalent experience.

• Translate complex concepts into clear, user-friendly requirements.
• Strong communication, collaboration, and facilitation skills.
• Business acumen to build cases and quantify results.
• Ability to manage multiple tasks and priorities.
• Familiarity with Agile methodologies and tools.
• Analytical mindset with data-driven decision-making experience.

• Knowledge of HR business processes and products.
• Understanding of AI/ML concepts, including Generative AI, Large Language Models, Knowledge Graphs, RAG, etc.
• Awareness of ethical AI principles and practices.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.