Senior Salesforce Administrator
BigIDWho we are:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
- BigID Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
- DUNS 100 Best Tech Companies to Work for
- Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
- 2024 Inc. 5000 list for the 4th consecutive year!
- Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek:
We are seeking a skilled Senior Salesforce Administrator to join our Business Systems Team reporting to the GTM System Architect. The ideal candidate will not only be technically proficient but also able to connect the day-to-day details and apply them to big picture thinking. We’re looking for someone who knows how to balance competing priorities and knows what it’s like to provide excellent customer service to our internal stakeholders.
We’re looking for someone who enjoys diving deep into business processes, likes working cross-functionally, and can enjoy the day-to-day support that is needed from the business.
What you'll do:
- Serve as primary point of contact for Salesforce-related inquiries and technical support; Additionally, providing support for integrations related to Salesforce
- Collaborate with cross functional teams to understand business requirements and develop solutions for long term sustainability
- Perform regular system maintenance including security, data maintenance, and user management settings
- Assist in implementation of new Salesforce features and functionalities including UAT and rollout activities
- Collaborate with the team to understand the evolving nature of the salesforce platform and translate them into solutions
What you’ll bring:
- 3-5 years of experience in operations or business systems with enterprise software services group
- Experience with Sales, CS, and Service tools such as Salesforce CPQ, Service Cloud, Certinia, Planhat
- “Self-starter” mentality with experience in fast-paced environments
- Strong analytical ability with a passion for problem-solving and process improvement
- Experience on the Salesforce platform in a Salesforce Administrator role with a focus on end user support and implementation
- Demonstrated ability to be a team player, with a collaborative mindset and willingness to assist colleagues as needed
- Excellent verbal and written communication skills
- Strong organization skills with the ability to manage multiple ongoing projects for various stakeholders
- Salesforce Administrator certification and Salesforce Platform App Builder Certification preferred
Our Values:
We look for people who embody our values - Care, Do, Try & Shine.
- Care - We care about our customers and each other
- Do - We do what it takes to make a positive impact
- Try - We try our best and we don’t give up
- Shine - We shine and make it our mission to always stand out
The annual base salary range is $130,000 - $145,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.
BigBenefits:
💻 Work from home with a global remote-first community
🏆 Global Culture Corner
🏝️ Flexible PTO and Quarterly Volunteer Days
💸 Equity Participation
🏥 100% employer-covered medical, dental, and vision options available to you
🐶 Additional insurance benefits like pet insurance and legal assistance
📚 Learning & Development Opportunities
💰 Fidelity Employer Sponsored 401K
📣 Robust DEI Program with several vibrant ERG communities
🍼 Paid Parental Leave
#LI-Remote
#LI-YD1
We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.
Must be able to exercise independent judgment with little or no oversight.
BigID is an E-Verify Participant.