Signature Success, Success Plan Advisor

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success Group's (CSG) mission is to help our customers succeed. We build relationships with our customers, understand their business, and drive value-based outcomes. Our motto for our customers is "Your success is our success.

Department Description:

The Customer Success Group’s (CSG) Offer Management team is responsible for managing the portfolio and lifecycle of products, including support and services, that the CSG provides to customers. The team collaborates with the global teams and the relevant departments in Japan and Korea, with the mission to provide the best offering to our customers. We maintain a multi-year roadmap for our portfolio, develop research-backed business cases for offer development and positioning, and manage the entire portfolio from design to end of life. We adhere to a governance framework to effectively manage and coordinate cross-functional work.

Role Description:

At Salesforce, the role of the CSG Solution Advisor requires a combination of solution selling, business acumen, technical ability, and teaming. You will leverage these skills to attach Success plans to our largest and most complex customers. The successful candidate will be leading a team of CSG Solution Advisors aligned to a territory responsible for driving the attach and bookings of Signature & Premier Success plans. In this role you will serve as a player-coach, actively working with cross-functional team members to solve challenging customer problems and coordinating internal/external resources effectively. The role will cover current and legacy products from our portfolio of subscription services Success Plans.

Responsibilities:

• Achieve and exceed targets for both Premier & Signature Success plans across bookings, attach, upgrades, and conversions.
• Build relationships with Sales & CSG leadership, including Account Executives, RVPs, and AVPs, to review territories and identify strategies and opportunities to attach Premier & Signature Success plans.
• Operational rigor around forecast accuracy, team performance, and territory performance is required.
• The team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issue

Impact:

The successful candidate will be independent, proactive, and offer our best customer-engagement in cooperation with sales team. The successful candidate will also be required to be innovative and highly self-motivated to drive marketing activities.

Requirements:

• 5+ years experience in Sales, Marketing, or Services (consulting, technical support, or training) required
• Strong technical background with the ability to understand complex technical & business environments
• Demonstrable understanding of mission-critical support processes with enterprise customers
• Demonstrable experience of engaging with enterprise customers cross-functionally and varying levels of seniority up to & including C suite executives.
• Experience in building & delivering business value cases and presenting to the customer
• Sales experience with a track record of managing a large territory and exceeding targets is a +
• Fluent Japanese and Basic level English
   

Preferred Requirements:

• IT products or service-sales experience
• Product, Designing, or Branding Marketing experience
• Salesforce products knowledge or experience

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.