Strategic Enterprise Account Manager

Company Description

Organizations everywhere struggle under the crushing costs and complexities of

“solutions” that promise to simplify their lives. To create a better experience for their

customers and employees. To help them grow. Software is a choice that can make or

break a business. Create better or worse experiences. Propel or throttle growth. Business

software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional

customer and employee experiences. Our enterprise-grade solutions are powerful, yet

easy to use, and quick to deliver results. Our people-first approach to AI eliminates

friction, making employees more effective and organizations more productive. Over

72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony

Music, trust Freshworks’ customer experience (CX) and employee experience (EX)

software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks

employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for an experienced and Strategic Enterprise Account Manager with a knack for building deep customer relationships and driving incremental business within existing Freshworks customers by delivering value. The ideal candidate should have a consultative sales approach, a proven track record in growing and onboarding clients, and polished presentation skills.

This person must embody the behaviors of a high-performance sales culture, specifically managing a strong pipeline of business opportunities and consistently delivering results against quota, while ensuring the best possible sales experience for customers. We seek a self-starter with a growth mindset, someone who is eager to learn, adapt, and thrive in any situation. The candidate should be prepared to develop and execute account plans, consistently meet revenue targets, and bring a strong “can-do” attitude in an agile environment.

Additionally, the Account Manager must possess both sales and technical expertise, with the ability to engage effectively across CXO-level stakeholders, technical teams, and operations staff. The role demands an analytical thinker who excels in fast-paced, dynamic environments and demonstrates exceptional communication and presentation skills.
 

Responsibilities (What you'll be expected to do):

• Become a go-to expert on the Freshworks platform and help customers expand their use of our cloud solutions.

• Drive growth within existing accounts through upsell and cross-sell opportunities, consistently meeting or exceeding revenue targets.

• Lead value-driven conversations with C-Level executives and decision makers, showcasing the real business impact of Freshworks.

• Build and execute account plans designed to maximize both revenue growth and customer success.

• Partner closely with internal teams Account Managers, Customer Success, Implementations, Billing, Support, and Deal Desk  to ensure seamless customer experiences.

• Take ownership of large, complex enterprise deals, collaborating with cross-functional teams through to closure.

• Navigate complex sales cycles and negotiate win-win agreements that are rooted in value-based selling.

• Consistently exceed pipeline, activity, and revenue goals while maintaining a 4x healthy pipeline.

• Use account insights and sales data to refine strategies and identify opportunities for expansion.

• Help customers identify industry-relevant use cases and educate them on achieving measurable business outcomes.

• Build long-term strategic partnerships with key accounts, ensuring high levels of customer satisfaction.

Qualifications

• 10+ years of software sales experience (overall).

• Experience in upselling & cross-selling in the region (farming).

• Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.

• Proven record of sales success in past roles.

• Working knowledge/experience of the CRM/CX/ITSM space.

• Excellent presentation and listening skills.

• Bachelor’s Degree/Master's degree preferred.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.