Strategic Partner Sales and Account Manager

Realtor.com®, a leading destination used by millions of consumers to discover and create their perfect home. We have the most comprehensive and accurate coverage of real estate listings, the most engaged users across all real estate online portals, and top-rated mobile applications at the cutting edge of the mobile revolution. 

Our exciting vision is to transform the real estate industry by supporting people to ‘love where they live! We offer a startup-like fast-moving culture, coupled with the financial stability of a billion-dollar company. You will engage with some of the best and the brightest co-workers and leaders, learn and contribute, and have a great time. We work hard and play hard. We reward passion for innovation, creativity, and quality. 

If you enjoy working in a fast-paced, dynamic, cutting-edge work environment and desire to make a significant contribution to the business and to our customers and consumers, then make the Move! 

The role:

As a Strategic Partner Sales and Account Manager and a member of the Strategic Partnerships team, you will work collaboratively across functions in a highly matrixed environment to launch new partnership opportunities, and support retention and renewal of existing ones. This role will be focused on sales and account management for the Listhub product suite as well as lead generation partnerships that support the broader Realtor.com®  portfolio. 

This role is responsible for both driving new sales with potential partners from initial conversations to contract execution and helping to maintain and manage strategic partner relationships. This includes the renewals and upselling of Listhub contracts and licenses, change management, data-use compliance, retention and special initiatives as assigned. You will manage a list of sales opportunities alongside a book of strategic accounts.

This role requires strong communication and organizational skills to manage a fast-paced, high volume of inquiries and accounts and to work collaboratively with strategy, operations, and customer success to achieve team goals.

What You’ll Do:

• Manage and prioritize a large volume of Listhub renewal accounts across multiple products and services
• Collaborate with sales and customer success teams to ensure timely renewal of accounts
• Manage broker accounts and act as the primary point of contact for all account-related matters, including reporting explanations, accounting resolutions, expectation management, compliance issues, and change management
• Build, maintain, and expand broker relationships to maximize opportunities and mitigate risk
• Upsell new products to customers wherever possible
• Communicate with customers with a regular cadence to educate them on the benefits of renewing and address any concerns or objections they may have
• Negotiate renewal terms and pricing as needed to ensure customer satisfaction and achieve renewal targets
• Manage the renewal process from beginning to end, including drafting renewal agreements and processing payments
• Keep accurate records of all renewal activities and customer interactions in CRM system
• Monitor and analyze renewal metrics to identify trends and opportunities for improvement
• Proactively work with Strategic Partnerships team manager and third-party lead providers to increase profitable lead delivery by leveraging relationships, technology, and business strategy
• Develop ad-hoc and ongoing reporting and analysis, creating KPI insight across the entire set of responsibilities 
• Work cross-functionally across the organization with sales, implementation, accounting, collections, customer care, analytics, marketing, and product 
• This role will be responsible for account management, upsell, retention 50% of the time and responsible for driving sales 50% of the time. 

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

What you'll bring:

• Bachelor's degree in Business Administration, Marketing, or related field
• 5+ years of experience in B2B sales, SaaS, customer success, account management or renewals management within a technology organization
• Proven ability to create strong relationships and ability to de-escalate conflict or misunderstandings
• Critical thinking and problem-solving skills to resolve challenges in a timely manner that meets partner and company needs
• Strong time management, prioritization, and organizational skills, with attention to detail and the ability to meet tight deadlines
• Excellent communication skills both oral and written
• Highly credible communicator with excellent organization and project management skills and track record of delivering results
• Familiarity with legal service agreements with experience advising in drafting new agreements and amendments
• Ability to analyze data to make informed decisions
• Quick learner; willing to dive in and get your hands dirty
• Proficiency in Salesforce, Google Suite, Microsoft Office, Slack, JIRA (ticket submission)

How we Reward you:

Realtor.com® is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location