Success Account Manager
AdobeOur Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
As a Success Account Manager for Adobe Digital Experience (DX) in LATAM, you will own a portfolio of enterprise customers across Brazil and the region. You’ll drive adoption, value realization, renewal, and expansion for all Adobe DX solutions, partnering with Sales, Consulting, Marketing, Renewals, Product teams, and the Partner Ecosystem to deliver measurable business impact.
What You Will Do
Engage customers in regular business reviews to ensure adoption, marketing maturity advancement, and rapid resolution of concerns.
Lead post-sales account planning, governance, and executive business reviews (EBRs) for onboarding, adoption, renewal, and expansion.
Identify upsell/cross-sell opportunities and close renewal and expansion motions in partnership with Sales; meet or exceed quarterly/annual targets.
Establish and grow trusted relationships with executive sponsors, decision makers, and end users.
Develop a strong expertise in Adobe DX products and employ them to deliver measurable business impact.
Orchestrate Adobe experts, partners, and customer teams to ensure execution against agreed outcomes and timelines.
What You’ll Need to Succeed
5+ years of customer success, account management, or sales experience in a high-tech or SaaS company.
Experience developing strategies on assigned accounts to fully leverage technology solutions, with a strong background in Digital Marketing and Martech solutions.
Demonstrated capacity to lead projects from start to finish, applying internal and external resources efficiently.
Strong written and verbal communication skills.
Enterprise software account management experience with SaaS applications.
Ability to build trusted relationships with executive sponsors and end users.
Executive presence: comfortable engaging C-suite collaborators and translating strategy into action.
Professional fluency in Portuguese, Spanish, and strong business English.
Bachelor’s degree or equivalent practical experience.
Multi-solution fluency across the Adobe DX stack is a plus.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
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