Technical Account Manager

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Technical Account Manager - Metasearch Marketing 

As a Technical Account Manager in the Metasearch Commercial team, you will be responsible for the technical management, integration, and optimization of our partnerships with leading metasearch platforms such as Google, Tripadvisor, and Trivago.

In this role, you will play a key part in shaping one of Booking.com’s most important marketing channels. You’ll work directly with global partners to ensure reliable and scalable integrations, while collaborating with internal product, engineering, and commercial teams to improve pricing accuracy, user journeys, and campaign performance. Your work will help us deliver a seamless traveler experience and ensure Booking.com remains competitive in a rapidly evolving performance marketing landscape.

This position also provides significant exposure across the business. You’ll partner with senior stakeholders and influence decisions that impact millions of travelers worldwide. Beyond the day-to-day, the role offers the opportunity to contribute to the strategic direction of metasearch at Booking.com: one of the company’s largest areas of marketing investment. With real ownership and accountability, this is an excellent opportunity to grow your career at the intersection of technology, product, and commercial strategy.

Key Responsibilities

1. Pricing Product Management

• Own the management of Booking.com’s pricing products on metasearch platforms.

• Lead the technical setup, launch, and rollout of pricing solutions across metasearch partners.

• Collaborate with internal Pricing teams to define and evolve our pricing strategy.

• Monitor, measure, and optimize the performance of pricing products to ensure advertising success.

• Influence product roadmap by providing feedback from partners and performance data

2. API Technical Support & Integrations

• Act as the primary contact for Feed & API-related partner queries.

• Manage, troubleshoot, and optimize API integrations that deliver rates and availability to metasearch sites.

• Serve as the bridge between metasearch partners, the metasearch Commercial team, and Booking.com’s technical teams.

3. Metasearch User Journey Management

• Ensure seamless user journeys from metasearch to Booking.com, minimizing drop-off and maximizing conversion.

• Ensure price and landing page accuracy for users arriving from metasearch platforms.

• Collaborate with experimentation teams to test new flows and features, improving customer experience and ROI.

What We’re Looking For

The ideal candidate is:

• Detail-oriented & structured: Able to manage multiple concurrent API integrations and product rollouts with precision. Demonstrates strong attention to detail, structured thinking, and a disciplined approach to project management and prioritization.

• Commercially savvy & results-driven: Deep understanding of performance marketing KPIs (CTR, ROI, CPC) and the broader digital marketing ecosystem. Capable of linking technical initiatives directly to business outcomes, identifying opportunities to improve efficiency, and proactively mitigating risks that could impact performance.

• Stakeholder manager & communicator: Proven track record of managing complex relationships with global stakeholders across tech, product, and commercial teams. Skilled in expectation management and negotiation, especially during escalations. Able to influence and flex communication style depending on the audience, simplifying complex technical concepts for non-technical stakeholders.

• Technically proficient: Hands-on experience with APIs, data feeds, and troubleshooting integrations. Familiar with monitoring tools and basic SQL for issue diagnosis and performance analysis. Comfortable collaborating closely with developers and engineering teams to resolve issues quickly.

• Strategic & proactive: Not only reactive in solving issues but forward-looking in identifying risks, anticipating partner needs, and shaping product and process improvements that enhance both partner satisfaction and business results.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Inclusion at Booking.com: 

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

• Let’s go places together: How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.