Technical Success Manager

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey.  Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:
As a Technical Success Manager (TSM) at JobNimbus, you’ll be the trusted guide helping contractors succeed with our products — especially JobNimbus Payments. Your mission is to proactively drive adoption of our tools while also supporting Customer Account Executives (CAEs) with reactive customer needs. Think of yourself as the friendly coach who helps contractors unlock value from day one and beyond. You’ll provide direct customer-facing support across accounts, ensuring every contractor can successfully implement and use JobNimbus features that make their businesses thrive.

What you’ll be doing:

• Proactively guide customers through JobNimbus Payments adoption, onboarding, and setup
• Support CAEs with reactive customer requests, troubleshooting, and product guidance
• Ensure new features are understood and adopted quickly, driving product stickiness
• Partner cross-functionally with CAEs, Implementation, and Support to resolve issues seamlessly
• Educate customers on best practices, simplifying complex product concepts into easy wins
• Contribute to retention and expansion by helping customers realize real value in our products
• Be an advocate for the customer while maintaining alignment with company goals

What makes you the hero for this job:

• 2+ years of SaaS, customer success, support, or product experience (preferred, not required)
• Strong communication skills — you know how to connect with contractors and business owners
• Proven ability to solve problems and explain complex concepts simply
• Organizational skills and follow-through that keep customers on track
• Comfort in a fast-paced, hybrid role (50% proactive adoption, 50% reactive support)
• Excited to work in-office daily and thrive in a customer-facing environment
  Motivated by seeing customers succeed — and by taking ownership to make it happen

Superpowers:
Team Commitment. Like Katniss Everdeen making the harder choice for Panem (minus the killing, of course), you’re committed to doing what’s best for the team and our customers.
Ownership. You figure things out and move quickly. If you need someone to hold your hand, this adventure isn’t for you.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email [email protected].