Telemarketing Sales

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Summary

This challenging role requires the incumbent to focus on acquisition of customers for key premium products. The scope would encompass identifying leads source of key client and effectively sign them up as card members. The incumbent is expected to provide premium customer service delivery and deepen relationship with CM through cross sell/upgrade and referrals. He/She is responsible for actively generating new leads and soliciting new prospects through face to face meeting with prospects at roadshows to grow profitable consumer card base. He/She will also be required to counsel clients on card information and advice on application requirements, choice of card, card fees, etc. This may also involve cross-selling of other financial products/ value-added services. Incumbent will also be required to ensure complete and accurate processing of all card applications, including acquiring of proof of income declaration and documentation. He/she will work closely with the customer service team to provide superior service to prospects for any card acquisition inquiry. In addition, the position is required to monitor card application status and ensure prompt turn-around of card approvals by working closely with new accounts.

Details of Responsibilities:

• Identifies business opportunities by identifying prospects.
• Maintain in-depth product knowledge and educate customers about the products.
• Demonstrate advanced sales knowledge, and stay up to date on all company policies and procedures.
• Build database to acquire profitable consumer cards and constantly identify and build new Elite database to meet sales target.
• Maintains quality service by establishing and enforcing organization standards.
• Identifies product improvements by remaining current on industry trends, market activities, and competitors.
• Uphold relationships with clients to ensure they remain satisfied, that their questions are answered, and that their needs are met

Qualifications:

• University degree or above
• Minimum 2 years of direct sales experience with proven consistency in sales performance
• Possess positive and excellent work attitude
• Strong people leadership skills
• Strong motivation skills
• Strong positive influencing and collaboration skills
• Highly sales result oriented
• Have strong drive and able to perform under pressure
• Excellent communication and customer service skills
• Display highest level of integrity
• Proven problem solving skills
• Ability to be flexible and adaptable in all situations
• Good command of written and spoken English and Chinese

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.