Telesales Account Mgr II
RELXPurpose of the Role
ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimise the world’s resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve productivity, and capitalise on new opportunities. We make some of the world’s most important markets more trusted and predictable through our services.
The Inside Sales Account manager will be responsible in managing the accounts assigned to him/her under the Book of Business and 1) retain the customer base by renewing their annual subscription aligned with business strategies and to 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing ICIS value.
We are looking for Inside Sales Account Managers in Manila, Philippines who can demonstrate the ability to take the initiative to support customers and assist them to maximise value in relationships and services to achieve their business goals. We’re looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimise global resources.
Key Accountabilities:
· Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)
· Meet Sales Team Objectives including but not limited to the following:
o Retention activities through working in advance
o Generate Upsell opportunities and convert forecasted pipeline to sales
· Engage with customers to verify user experience and identify pain points
· Drive conversations based on mutual understanding with customer needs and addressed with value-led proposals
· Collaborate with cross functional partners to extend positive customer experience
· Other duties maybe assigned
Skills and Behaviours:
Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
Great listener, quick thinker, and the ability to work independently and as a team
Experience in a corporate / B2B sales environment preferred
Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
Strong detail orientation with the ability to follow defined processes
Strong time management skills
Enthusiastic and creative with the ability to inspire others and our customers.
Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
Good knowledge of Microsoft Office
Experience in handling CRM tool is a plus
Additional Requirements for Internal Candidates:
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 month
Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: