Telesales Agent
MoniepointWho we are
Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
About the role
Telesales Agents at Moniepoint are critical to driving merchant activation, order frequency, and retention. You are the voice of the company to the customer, responsible for closing sales, following up on leads, order confirmation and building lasting merchant relationships through timely, persuasive, and professional communication.
What you will get to do:
Merchant Engagement & Follow-Up
- Call newly onboarded merchants to introduce moniepoint and guide their first order.
- Follow up with merchants who have not ordered within a week.
- Maintain a daily call cadence for repeat merchants, ensuring they are restocked on time.
- Receive and process merchant orders via phone with accuracy and speed.
- Upsell and cross-sell by recommending top-selling or complementary SKU.
Customer Relationship Management
- Build trust with merchants through consistent and helpful service.
- Maintain a warm and trustworthy tone that strengthens customer loyalty.
- Address objections, resolve minor complaints, and escalate unresolved complaints to relevant internal teams and track for closure.
- Record all merchant feedback and suggestions
Core Skills and Competencies:
- Excellent verbal communication, active listening and persuasive skill.
- Ability to identify customer needs, present solutions and close sales.
- Strong understanding of the products being sold.
- Ability to handle rejection and maintain a positive attitude.
- Ability to provide good customer service.
- Ability to prioritize leads, and meet deadlines
- Familiarity with CRM software and other sales tools.
- Highly motivated by performance-based rewards.
The person we are looking for:
- Experience: 1-3 years in telesales, retail sales or customer service
- Education: OND/HND/Bachelor’s degree
- Location: Lagos
- Language: Fluent in English and at least 1 local language (Yoruba, Igbo, Hausa, Pidgin)
What we can offer you
- Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation - You’ll receive an attractive salary, pension, health insurance,annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with one of our recruiters
- A panel technical interview with our Product Leads
- A behavioural and technical interview with a member of the Executive team.