Working Student Support & Success Specialist (m/f/d)

joinWe are looking for you as an addition to our tech-team in Berlin, Munich or Hamburg. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation and services related to solar, heat pumps, electricity and charging infrastructure. And they are all connected! Be a part of our mission!

Become a part of our mission and learn more about our Product & Tech team!

As a Working Student for Branch Support & Success, you'll be at the heart of our internal teams. You'll help our employees in the field overcome daily challenges and ensure they're successful with our systems. You'll be a problem-solver, a point of contact, and the first line of support for our colleagues in our branches.

• Become the Go-To Expert: You'll support our teams in using our complex system, which includes our CRM, offer tool, operating system, installation manager app, and many other tools.

• Empower Our Users: You won't just be a problem-solver. You'll proactively train and inform our employees, so they get the most out of our tools.

• Be a Key Part of the Team: You'll take ownership of your support requests and work closely with internal teams to find the best solutions.

• Help Shape Product Quality: You'll identify recurring problems and pain points for our users. You'll analyze patterns and work closely with our Product & Engineering teams to improve the quality of our products.

• Help Us Grow: You'll play an important role in the change management process, supporting our growth and helping new users navigate our systems.

• You are a proactive, empathetic problem-solver with a knack for making complex systems easy to understand.

• You are a student and ideally have some initial experience in a support or customer-oriented role.

• You're curious about different technologies.

• You have a passion for educating and supporting users and you enjoy finding creative ways to help others.

• You have excellent communication skills in both German and English (written and spoken, C1/C2).

• You are excited to get involved in a fast-paced, agile startup environment.

• You have a high sense of responsibility and a strong team spirit.

• You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
• With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
• Work with and learn from other super-smart colleagues
• You will enjoy direct contact with core decision-makers
• You will enjoy the best chances of entering full-time in one of Europe’s most thriving Scale-ups
• You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass